Last Updated: March 3, 2025

Introduction

Welcome to Ilm. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our app and outlines our compliance with the Protection of Personal Information Act (POPIA) of South Africa.

Information Officer

In accordance with POPIA, we have designated an Information Officer who is responsible for ensuring compliance with privacy laws and handling data-related inquiries. You can contact our Information Officer at [email protected].

Information We Collect

We collect the following personal information from you:

• Email address

Under POPIA, this constitutes "personal information" as it relates to an identifiable, living individual.

How We Use Your Information

The information we collect is used solely for:

• Creating and managing user accounts
• In-app analytics to improve our service
• Communicating important updates about the app

These purposes constitute the specific, explicitly defined and legitimate purposes required by POPIA.

Lawful Basis for Processing

We process your personal information based on the following lawful basis:

• Your consent when you register for an account
• The necessity to perform our contractual obligations to you as a user of our app

Data Sharing and Third Parties

We do not share your personal information with any third parties. Your data remains confidential and is only used as described in this policy.

Cross-Border Transfers

Currently, as Ilm is only available in South Africa, we do not transfer your personal information outside of South Africa. Should this change in the future, we will ensure that any cross-border transfers comply with POPIA requirements, including ensuring that the receiving country provides an adequate level of protection for your personal information.

Cookies and Tracking

Ilm does not use cookies or any third-party tracking services to monitor your activity.

Data Security

We implement appropriate security measures to protect your personal information as required by Section 19 of POPIA:

• Your data is encrypted
• We regularly review our security practices
• We limit access to personal information to authorized personnel only
• We maintain reasonable technical and organizational measures to prevent data breaches
• We have procedures in place to respond to and report any data breaches as required by law

Data Retention and Deletion

You may request deletion of your account and all stored information relating to your account directly from your profile within the app. Upon such request, we will delete all your personal data from our systems.

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Age Restrictions

Age restrictions for Ilm are defined by the app store policies in your region. While we do not enforce additional age restrictions within the app, please comply with the age requirements specified by the app store in your location.

Geographic Availability

As of this writing, Ilm is only available in South Africa.

Your Rights Under POPIA

As a data subject under POPIA, you have the following rights:

• Right to be notified when your personal information is collected
• Right to access your personal information
• Right to request correction, destruction, or deletion of your personal information
• Right to object to the processing of your personal information
• Right to submit a complaint to the Information Regulator
• Right to institute civil proceedings regarding alleged interference with your personal information

To exercise any of these rights, please contact us at [email protected].

Information Regulator

If you believe that we have not adequately addressed your concerns about our privacy practices, you have the right to complain to the Information Regulator at:

• Postal Address: P.O Box 31533, Braamfontein, Johannesburg, 2017
• Complaints email: [email protected]
• General enquiries email: [email protected]

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Governing Law

This Privacy Policy is governed by the laws of South Africa, including but not limited to the Protection of Personal Information Act (POPIA).